Changed my address but my mobile company keeps sending my bills to the wrong address for more than 1 year.?

by admin on December 21, 2010

I moved to a new address in Dec 2008 and updated my contact and billing details shortly after on my account on the company’s web site. I continue to pay by direct debit even though I have never received any Itemised bills by the post. In October 2009, my account was suspended. When I called to find out why, I was told the new occupant of my former address had called the company to report I no longer lived there and asked for no further mailings to be sent. So even though I had changed my address online, for some reason the company took no notice of this. They realised they were at fault, they apologised and as a good will gesture took £5 off my next bill. I thought this was over. The problem is, I still haven’t received any bills since then. I logged into my account online and the billing address still remains. And even worse it’s just a summary not itemised. I called the company and they confirmed they have still been sending my bills to my former address. For over a year I’ve been paying by direct debit without knowing the details of what I’m paying for. Do I have a case here? Can I sue for distress under the Data Protection Act? Does anyone know any no-win-no-fee solicitors who handle such cases? Thanks.

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{ 2 comments… read them below or add one }

josephvl December 21, 2010 at 2:19 pm

If I was you I would just change my provider, or if you can’t do that, ask to speak to a manger the next time you call. And by you paying your bill every time, you are accepting that debt as correct so you cannot question the validity of past billings if you already felt something was wrong. Is it really worth suing over lost mail? I don’t think it is. . . Second maybe it would help putting in a change of address form into the postmaster to be sure all your mail is being fowarded to the correct address… As they say mitigate, mitigate, mitigate. Strengthens your case if you really want to pursue that…

ValleyR December 21, 2010 at 2:19 pm

Let me guess … you have Sprint, right? They are the WORST (in the US anyway).

You could sue but you really don’t have any damages. Even if you won, you wouldn’ t win anything more than what you can prove you have lost financially due to this. Probably not worth it. I would cancel and switch to a different provider.

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